Privacy Policy

1. Introduction

Renaissance Funeral Home and Crematory (“Renaissance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at https://www.rfhr.com (the “Site”), how we use and protect it, and the choices you have. By using the Site, you agree to the practices described in this policy.

2. Information We Collect

Information you provide to us. We collect information you choose to submit through the Site, including when you:

• Complete a contact, pre-planning, or general inquiry form (such as your name, email address, phone number, and message);
• Submit an obituary, post a condolence, or share a memory or tribute;
• Place an order for flowers, memorial products, or other items through the Site or a linked store;
• Sign up to receive emails, updates, or notifications; or
• Contact us regarding employment or other opportunities.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain technical information, including your IP address, browser type, device information, pages viewed, links clicked, referring website, and the dates and times of your visits. We collect this information using cookies and similar technologies (see Section 3).

3. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to operate properly, remember your preferences, analyze traffic, and improve performance. We use analytics tools, including Google Analytics, to understand how visitors use the Site. You can control or disable cookies through your browser settings, though some features of the Site may not function properly if cookies are disabled.

4. How We Use Your Information

• To respond to your inquiries and provide the services you request;
• To publish obituaries, condolences, and tributes you submit;
• To process and fulfill orders for flowers, products, or services;
• To send you updates, notifications, or marketing communications you have requested;
• To operate, maintain, secure, and improve the Site; and
• To comply with our legal obligations and enforce our terms and policies.

5. How We Share Your Information

We do not sell your personal information. We may share it in the following limited circumstances:

• Service providers. With trusted third parties who perform services on our behalf, such as website hosting, our obituary and tribute platform, email delivery, analytics, and payment processing, and who are permitted to use the information only to provide those services.
• Legal and safety reasons. When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Renaissance, our clients, or others.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.
• With your consent. When you direct or authorize us to share it.

6. Third-Party Websites and Services

The Site may contain links to third-party websites and services, including obituary platforms, florists, payment processors, and social media pages. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing them with your information.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Obituaries, condolences, and tributes may remain publicly available on the Site as an ongoing memorial unless removal is requested.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

• Access and updates. You may request that we correct or update the personal information you have provided.
• Marketing communications. You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.
• Cookies. You can manage cookies through your browser settings.
• State privacy rights. Depending on where you live, you may have additional rights regarding your personal information, such as the right to request access to or deletion of it. To exercise any available rights, please contact us using the information below.

10. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

11. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is not yet a common industry standard for responding to these signals, the Site does not currently respond to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the Site after any changes take effect constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Renaissance Funeral Home and Crematory

7615 Six Forks Road, Raleigh, NC 27615

Phone: 919-866-1866

Website: https://www.rfhr.com